Shipping policy

Pre-order Items: Please allow up to 15-24 business days for your order to be shipped after the pre-order window closes. Our pre-order windows typically close on Fridays for that week's batch. Please note that it will be clearly indicated on the product if it is a pre-order item

International Orders: Please be aware that we are not responsible for paying any import tax fees, taxes, or duties imposed by your country's customs agency. These fees must be paid by the customer upon delivery. We will not issue refunds for any international orders due to unpaid customs fees.

Lost Packages: Once your order is in the hands of the postal service we are not responsible for any lost or damaged packages during transit. However we will do our best to assist you in filing a claim with the shipping carrier to recover your lost package.

Thank you for shopping with Cartridge